Refund policy
Refund Policy
At Indigenuity Productions, all products are custom made-to-order with care and intention. Because each item is printed specifically for you, we do not accept physical returns.
Damages & Issues Please inspect your order upon arrival. If your item arrives defective, damaged, or incorrect, contact us within 30 days of delivery at aloha@indigenuityproductions.shop with your order number and a photo of the issue. We will arrange a free reprint or full refund — no need to send anything back.
Non-Returnable Items Because all products are made to order, all sales are final. We do not accept returns for sizing issues, change of mind, or items that have been used or washed.
Exchanges We do not offer direct exchanges. If you received a defective or incorrect item, we will make it right with a reprint or refund as described above.
Refunds Once your claim is reviewed and approved, refunds are issued to your original payment method within 10 business days. Processing times may vary by bank or card provider.
European Union — 14 Day Cooling Off Period If your order is shipped into the European Union, you have the right to cancel or return within 14 days under EU consumer law, for any reason. Please contact us at aloha@indigenuityproductions.shop to initiate this process.
Contact Us For any questions, reach us at aloha@indigenuityproductions.shop.